Can I pay with a credit card?
Yes - we use Paypal to process all payments so you can use your Paypal account or use any credit or debit card
How do I use my promotional code?
Please add your promotional code at Checkout. Type in your code and click Apply.
If the code is valid, the discount or offer will be applied to your order.
How do I know that my order has gone through?
If you have placed your order online or by telephone and have a valid email address on your account, you will receive an ‘order confirmation' email.
The email will detail the items you have ordered and will provide a unique order number.
If you have not received this email you may want to check that it is not in your spam/junk folder.
You can also see your orders by signing in your account. From here, you can also check that the email you have registered is your current one.
If you have not received an email and your order is not available to view in the ‘Orders’ section then it is likely that your order has not been successful. In this case, we would suggest that you attempt to place your order again or contact Customer Services on 01634 303478 which is open Mon-Fri 9am to 5pm, alternatively, contact us here.
How do I amend my order?
If you wish to amend your order, please contact Customer Services Department either by telephone: 01634 303478, or alternatively, contact us here as soon as possible. If your order has not already been processed, we will of course be happy to action your request.
What if an item is faulty, damaged or missing?
Claims for damaged, faulty or shortages must be made within 5 days of delivery. Please contact Customer Services here.